The rules behind
every order.
Sellixy works because both sides — buyers and store owners — get a guarantee in writing. Below: the SLA, the money math, the payout calendar, how to reach a real human, and the legal stack.
Four promises. Enforced automatically.
4-hour order SLA
If a store owner doesn't process an order within 4 hours of it landing in Telegram, Sellixy auto-cancels the order and refunds the customer in full. The store owner is notified and the order is logged against the store's reliability score.
Buyer-side protection
Every purchase is covered by Sellixy. If a product never ships, arrives broken, or the store goes silent, the buyer gets a refund from us — they never chase the operator.
Owner-side protection
We absorb chargebacks for verified fraud, cover ad performance variance, and handle disputed deliveries. Owners never go negative on a settled payout.
Isolated store data
Customer records, payouts, and message history are scoped per store. We don't sell data, train external models on your buyers, or share lists between operators.
The math, with the curtain pulled back.
A buyer pays $40. Sellixy covers product, shipping, ad spend, payment fees, and support — roughly $32 on a typical order. You keep a flat 20% of the order value — $8 — with no cut taken from it by Sellixy.
Order $10 → cost $8 (we cover it) → you keep the full $2 = 20% of the order. Sellixy does not shave a second cut off that $2. 200 of those a day is $400/day to the owner with $0 ad spend.
No "profit pool" math, no per-SKU surprises. The 20% is what hits your balance the moment the order clears. Sellixy makes money from the $25/mo subscription and the supplier margin built into the 80% — not by clipping your cut.
Ad spend, product cost, shipping labels, refund losses, payment processing fees, support tooling, infra. None of it touches your 20%.
Daily access. Twice-monthly payday.
Daily withdrawal
You can withdraw any day your store's available balance is at least $150. Request it in chat, it's queued for the next scheduled run.
Payout calendar
Sellixy runs payouts on the 10th and 25th of every month. Anything not cleared in time rolls into the next run — no loss, just queued.
Late requests carry over to the next 10th or 25th automatically.
8% withdrawal fee
A flat 8% fee is deducted from each withdrawal to cover banking rails, FX conversion, and cross-border settlement. You'll see the exact net amount in chat before you confirm. There are no other hidden fees — no per-order charge on your 20%, no monthly withdrawal cap.
A 125-day reserve so your store never stalls.
Sellixy routes 26% of every incoming balance into your store's Protected Balance and holds it for 125 days. It's still yours — a safety reserve that keeps orders moving when your operating capital runs thin.
A customer paid. They're waiting for a product. If the store owner is temporarily out of capital to process the order, the SLA clock still runs and the store's health still suffers. The Protected Balance is the reserve Sellixy taps to process that order on the owner's behalf, keeping the buyer happy, the SLA green, and the owner's profit secured.
After 125 days, each protected slice releases into withdrawable balance — first in, first out. Zero forfeited, zero skimmed.
Every dollar in Protected Balance is still yours. It moves, it doesn't disappear. You can see the release calendar in chat any time by typing "protected balance".
If a pending order needs cash and your withdrawable is empty, Sellixy uses your Protected Balance to process it. The customer ships, the SLA stays green, and your reliability score is untouched.
Each protected slice unlocks exactly 125 days after it was placed on hold. Oldest slice always releases first. The queue is visible in your store chat on request.
Tell your store. Not us.
Every store has Sellixy AI as its operator. To reach a human, the owner asks their own store — not a separate support handle. The AI routes you to a teammate instantly.
The fine print, in plain English.
Terms of service
- 01Sellixy provides the platform, ad spend, fulfillment, and support. The store owner is responsible for processing orders, approving edge cases, and complying with local law in their jurisdiction.
- 02Owners must process incoming orders within 4 hours. Failure auto-cancels the order and refunds the customer, with no penalty beyond a reliability mark.
- 03Sellixy may suspend a store for fraud, prohibited products, or repeated SLA breaches. Earned, cleared balances are still paid out per schedule.
- 04Either party may end the relationship at any time. Cancellation is processed in chat. Open orders are honored to completion.
Privacy policy
- 01We collect what's needed to run a store: owner identity, payout details, store-buyer order data, and chat messages with the bot.
- 02Buyer data belongs to the store it was generated in. We do not share customer lists across operators or sell data to third parties.
- 03AI processing happens on isolated infrastructure. Conversations with @sellixybot are used to improve your store's operations, not to train external public models.
- 04Owners and buyers can request deletion of their personal data by writing to support in chat. Some financial and tax records are retained to satisfy legal obligations.
Refund & cancellation policy
- 01Buyers are eligible for a full refund if the order is not processed within 4 hours, if the item never ships, or if it arrives damaged/not-as-described.
- 02Refund requests are handled in-chat by Sellixy. Approved refunds are returned to the original payment method within 5–10 business days.
- 03Owner-side: Sellixy covers the refund. It is not deducted from the owner's earned, cleared balance.
- 04Subscription cancellations stop the next $25 charge immediately. No partial refunds for unused days in an active billing cycle.
Data handling
- 01Stored encrypted at rest (AES-256) and in transit (TLS 1.2+). Payment data is processed by PCI-compliant providers — Sellixy never stores raw card numbers.
- 02Access to operator and buyer data is role-scoped and logged. Engineers do not browse stores; access is request-and-approve.
- 03Backups run daily across regions. Disaster-recovery target is under 4 hours.
- 04If a breach occurs, affected operators and buyers are notified within 72 hours along with regulatory authorities where required.
Effective July 2026. Sellixy may update these policies; material changes will be announced in chat to active operators.